We are committed to offering authentic vape products, fast UK delivery, secure payments, and hassle-free returns so you can shop with confidence.

Shipping Policy – Fast & Reliable Delivery

  • All orders are fully tracked with a  tracking number for your peace of mind.
  • Tracking numbers are available upon request.
  • If your shipment is lost, you must notify us within 3 days of the expected delivery date.
  • After 3 days, We will not investigate, and we cannot assist further.

Why Customers Trust Our Shipping

  •  Same-Day Dispatch on orders placed Monday–Friday
  •  Next-Day Delivery Options Available across the UK
  •  Tracked & Signed Delivery via A  verified agency (for wholesale orders)
  •  Secure Packaging to protect your vape products during transit

Returns Policy – Non-Faulty Goods

Changed your mind? No problem. You may return products to premiumthcshop.co.uk under the following conditions:

  • Item must be unused, unopened, and in original sealed packaging.
  • Returns must be made within 3 days of delivery (online customers only).
  • Each return must include all parts, accessories, and instructions.
  • Products with broken seals, opened blister packs, or damaged packaging cannot be refunded.
  • Postage costs are the customer’s responsibility.

 Non-Refundable Returns

We cannot accept returns for non-faulty goods if:

  • The product is personalised, customised, or made to order.
  • Packaging or components are opened, unsealed, or damaged.
  • The product is perishable.
  • The product is not in resalable condition.

If your product is non-refundable, you can:

  • Arrange to have the item returned to you at your expense, OR
  • Accept Store Credit for the product value, usable on future purchases at premiumthcshop.co.uk.

 Returns Policy – Faulty Goods

If your product arrives faulty or damaged:

  • Faults must be reported within 3 days of delivery.
  • Items damaged in transit must be reported verbally by 5:00 PM the next working day and confirmed via email within 3 days.
  • Contact our team for a Returns Authorisation Code.
  • Include the parcel receipt and tracking details when sending returns.

Important Notes

  •  No refunds for opened, used, or working products.
  •  Faulty items will be repaired or replaced under warranty where possible.
  •  If damage in transit is not reported within the deadline, we cannot issue a refund or replacement.
  •  Refunds are processed within 2 working days of receiving your return.
  • Bank refunds may take up to 3 working days to appear.

 Customer Trust & Security

We want every customer to feel confident when shopping with us:

  •  Trusted UK Vape Retailer since 2022
  •  100% Secure Payments – fully encrypted checkout
  •  Genuine Vape Products – no counterfeits, no fakes
  •  Tracked UK Delivery with Top Logistic agencies
  •  Thousands of Satisfied UK Customers
  •  Real Customer Support – speak to our UK-based team, not bots
  •  Fast Dispatch & Next-Day Delivery Options
  •  Hassle-Free Returns Policy
  •  Transparent Policies – no hidden charges or surprises